Privacy Policy

Realcovery Idaho LLC ("Realcovery," "we," "us," or "our") operates the website www.realcoveryidaho.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services. Please read this policy carefully. By using our website, you consent to the practices described herein.

Information We Collect

We collect information that you voluntarily provide to us through our website forms, which are processed by Netlify Forms. This may include:

• Full name
• Email address
• Phone number
• Application and intake data (recovery history, personal background, emergency contacts, and other details submitted through our online application)
• Any additional information you choose to include in a message or inquiry

We do not use tracking cookies, analytics cookies, or advertising pixels on our website. We do not automatically collect browsing behavior, IP addresses for profiling, or any data beyond what you voluntarily submit.

How We Use Your Information

The information we collect is used exclusively for the following purposes:

• Processing and reviewing residency applications
• Responding to inquiries submitted through our contact form
• Communicating with you about our sober living services, admissions status, and program information
• Processing payments when you use our payment portal
• Improving our website and services based on general feedback

Information Sharing

We do not sell, trade, rent, or otherwise share your personal information with third parties for marketing purposes. Your information may be shared only under the following circumstances:

• With your consent: We may share information when you have given us explicit permission to do so.
• As required by law: We may disclose your information if required to do so by law, court order, or governmental regulation.
• Service providers: Netlify, Inc. serves as our hosting provider and form submission processor. Form data is transmitted through and temporarily stored on Netlify's infrastructure. Netlify's privacy practices are governed by their own privacy policy.

Data Security

We take the security of your information seriously and implement appropriate measures to protect it:

• Our website is served over SSL/TLS encryption, ensuring all data transmitted between your browser and our servers is encrypted.
• Form submissions are encrypted in transit via HTTPS.
• Our website is hosted on Netlify's secure infrastructure, which includes DDoS protection, automated threat detection, and regular security audits.
• Access to submitted form data is restricted to authorized Realcovery staff only.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

Cookies & Local Storage

Our website uses only essential, functional technologies:

• Theme preference: We store your selected color theme (dark or light mode) in your browser's localStorage so your preference persists between visits. This data never leaves your device and is not transmitted to any server.
• Essential cookies: Our hosting provider (Netlify) may set essential cookies required for website functionality and security. These are not used for tracking or advertising.

We do not use advertising cookies, tracking cookies, social media cookies, or any third-party analytics services. We do not participate in any ad networks or retargeting programs.

Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete personal information.
• Deletion: Request that we delete your personal information from our records.
• Withdraw consent: Withdraw your consent to our processing of your information at any time.

To exercise any of these rights, please contact us using the information provided at the bottom of this page. We will respond to your request within a reasonable timeframe.

Third-Party Services

Our website integrates with the following third-party services:

• Google Maps: We embed Google Maps on our website to help visitors find our locations. Google Maps may collect usage data in accordance with Google's Privacy Policy.
• Google Fonts: We load typefaces from Google Fonts to display our website. Google may collect limited technical data (such as your IP address) when fonts are served. See Google's Privacy Policy for details.
• Netlify Forms: Our contact and application forms are processed through Netlify's form handling service. Submitted data is stored on Netlify's servers and is subject to Netlify's Privacy Policy.
• Facebook: We link to our Facebook page for community engagement. We do not embed Facebook tracking pixels or social plugins. Visiting our Facebook page is subject to Facebook's (Meta's) Privacy Policy.

Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. Realcovery Idaho serves adult men aged 18 and older. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us immediately.

HIPAA & Confidentiality

Although Realcovery Idaho LLC is a sober living residence and not a licensed treatment facility, we recognize the sensitive nature of the information our residents and applicants share with us. We are committed to handling all intake application data and personal recovery information with the highest degree of care and discretion.

We adhere to the spirit of confidentiality protections outlined in 42 CFR Part 2, which governs the confidentiality of substance use disorder patient records. This means:

• Information related to substance abuse history, treatment records, and recovery status is treated as strictly confidential.
• We will not disclose your substance abuse-related information without your written consent, except as required by law or in the event of a medical emergency.
• All staff members are trained on the importance of maintaining confidentiality.
• Records containing sensitive recovery information are stored securely with restricted access.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your information is handled, please contact us:

• Phone: (208) 731-7354
• Email: info@realcoveryidaho.com
• Locations: 212 4th Ave E, 2091 4th Ave E, 676 Shoup Ave W — Twin Falls, ID 83301